TINK
TINGS
Get ready to shake things up! Let's innovate together by designing Products, Services and Experiences, that will connect to your customers on a human level, and build customer loyalty that stands through the test of time.
We organise CX Design Workshops and lead CX Implementations.
CX Design Workshops
Everyone Is Creative!
No matter if we are face to face or online, our Design Thinking Workshops deliver CX Design training in an interactive and fun way. Here's what we are on about...
Every organisation is different, whilst face to face workshops and online mediums also require different approaches. So we tailor workshops to maximise impact. Here are some sample agendas....
Introduction to Design Thinking
Personas (Short)
Idea Generation
Idea Selection
Journey Mapping (Short)
Prototyping
Recommended For
A general audience such as IT Developers, Project Managers, Marketers, Customer Service
Most Popular
Introduction to Design Thinking
Personas (Detailed)
Idea Generation
Idea Selection
Journey Mapping (Detailed)
Prototyping
Customer Interviews
Research Wall
Recommended For
Senior Management, HR Professionals, Product Owners, Agile Team Members, Customer Experience Specialists
Basic Tools Class
1 Day
0r bite-size online sessions
Introduction to Design Thinking
Personas (In Depth)
Idea Generation
Idea Selection
Journey Mapping (In Depth)
Prototyping
Customer Interviews
Research Wall
Real Life Project
Field Research
Stakeholder Mapping
Dramatic Arc
Group Facilitation
Feedback Session
Customer Validation
Take Away Report
Recommended For
Design Thinking Champions, Facilitators, Customer Experience Designers, UX /UI Professionals
Master Class
3 Days
or bite-size online sessions
CX Consultancy
Let's Get REAL
Financial Benefits under the Malta Enterprise SME Consultancy Services Grant Scheme apply
Making Customer Experience Design work for you and your customers
Strategic
We are talking seismic changes here and we are living in an era when seismic changes are vital for every business! Design Thinking implementations are about leading a culture change in your organisation. It means shifting focus from creating products to meeting human needs. It also means breaking down silos and creating a common vision.
Tactical
Let's talk products and services.
1. We audit current products to understand what is working and what is not, with your customers. We'll give you ideas for improvement and change.
2. We'll come up with new products and services which will leave your customers thinking..."how do they know me so well?"...without being spooky, obviously!
Operational
Your Own Personas, Journey Maps and Stakeholder Maps
Getting to know who are your Personas is depth. Mapping your own current and projected Customer Journey Maps. Getting the full picture of your customers' stakeholders, as well as the relationships with those stakeholders.